iljewelrygalore.com

This is quite extraordinary. I log into my Ebay account and find out that every one of my 600 or so active items has vanished. Unbelievable! So I do the one thing open to me at this time of night (past 11pm) - contact live help.

The record of our discussion below should give you an idea of how “helpful” the “live help” really is:

Harry M.

Hello and welcome to eBay General Support Live Chat. My name is Harry.

May I start by getting your User ID please?

10:56:31 PM irina3131

irina3131

10:56:46 PM Harry M.

Thank you and how may I assist you today?

10:57:01 PM irina3131

Harry, all my active items are missing. I had 600 and none of them are showing.

10:57:11 PM irina3131

I’m freaking out here

10:57:51 PM Harry M.

When did you list these items?

10:58:15 PM irina3131

Some were store items listed a week or so ago. About 300 were listed yesterday (the free listing day)

10:58:32 PM irina3131

some have been there for longer than that

10:59:50 PM irina3131

For all its worth - none of them have actually ended - I checked, they are not in unsold items either

11:00:21 PM Harry M.

Can you please verify your name, address, phone number, email and date of birth please?

11:01:09 PM irina3131

sure: …

11:01:29 PM irina3131

sorry, forgot phone number: …

11:02:21 PM Harry M.

Thank you. One moment please.

11:02:27 PM irina3131

thanks Harry

11:05:31 PM Harry M.

No problem. Thank you for waiting. I that the items are in your Unsold section. You will need to contact our Trust and Safety Department in regards to this issue. you can e-mail them at aurswebhelp@ebay.com.

11:06:55 PM irina3131

Harry, no those items aren’t in the unsold section. All the items that are in Unsold have ended on or before 6 May (ie before this problem happened). Most of them have been relisted

11:07:52 PM Harry M.

I am sorry but you will need to contact Trust and Safety and address this problem with them.

11:08:02 PM Harry M.

I do not have access to this information.

11:08:23 PM irina3131

I don’t understand - what information?

11:09:05 PM Harry M.

As to why the items are not active. You will need to contact Trust and Safety and they will be able to assist you further.

 

 

End of bloody story! I did email trust and safety, but they promise you a very “prompt” 36 hour response.

 

So if you are visiting my store and seeing absolutely nothing - you know why. Hopefully tomorrow I can call Powerseller support and find out what the heck they have done with all my listings. In the meantime - I suggest you head over to Oztion - I have more stuff listed there and at better prices.

 

Thanks for reading