iljewelrygalore.com

Well, this email was received at 9.55am today. For those who haven’t seen the previous posts:
- 1 out of 600 items I had listed had an accidental error in it - it stated that cash is an accepted method of payment
- my store policies and about me page say that you can’t pay cash unless you pick up the item - so no Ebayer is in any “danger” from the mistake
- the other 599 items fully comply with all Ebay policies
- Ebay send me an email that they have withdrawn the 1 item and tell me that as a result I can’t list new items for one day
- I later find that 599 other items have “disappeared”. No email or anything has been sent to me about those items
- Live Help, who I contact, can tell me nothing (there is a rather amusing transcript of our conversation in a previous post)
- I email Trust and Safety and later call PowerSeller support (an even more amusing account of the conversation with Powerseller support is in yet another previous post).
- PowerSeller support tell me that because one item had an accidental error, Trust & Safety have removed 599 items and didn’t tell me about it. They refuse to put me in contact with T&S (you can only contact them by email for undisclosed “legal reasons”) and refuse to provide a copy of any policy allowing Ebay to act in that way

Well, now some two and a half days after contacting T&S, I receive the following response: (I have removed the name of the T&S person):

Hello Irina,

Thanks for taking the time to get in touch with me, and I hope you’re
doing well. I’m [deleted], and I’m glad I’ve got the chance to address your
concerns about your listings, which unfortunately had to be ended early.

I’m very sorry to hear that your listings had to be ended early. As a
seller myself, I know how frustrating this can be. I just want to assure
you that the listing fees for these listings have been credited to your
account already. The reason behind this action, is an unfortunate
violation of eBay’s Accepted Payments policy.

The Accepted Payments policy was put into place in order to protect the
eBay community from potentially hazardous forms of payment.
Specifically, sellers are prohibited from soliciting those forms of
payment which cannot be traced or tracked. This includes Western Union
money orders and cash sent in the mail. Obviously, a member is allowed
to specify that they’ll accept cash on delivery, or cash on pick-up, but
this has to be expressly stated in the listing. Simply stating, “Cash”,
means that a buyer overseas could pay by cash, which would have to be
mailed, which not accepted.

I encourage you to learn more about this policy, and you can view the
pertinent Help Page here:

http://pages.ebay.com.au/help/policies/accepted-payments-policy.html

I hope I’ve answered all your concerns, and thanks again for writing in.

Best Wishes,

[deleted]
Trust & Safety Team
Note the rather pathetic attempt to create an illusion of sympathy or understanding by stating that he himself is a seller. Even if it is true (and not part of the template response), somehow I doubt that Trust and Safety cancel their own listings.

So no, I’m not feeling warm and fuzzy

My response will be set out in the next post - this one is too long already.